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Auto Attendant and Voice Mail / Introduction

By reading this presentation, you will obtain all the necessary information to know all about the
ATN Voz system, which optimizes and makes automatic communications.

It is imperative to have an adequate media to control them, logging all telephonic lines activity.

We must count with a tool that allows us to reduce operative costs and at the same time make them automatic, maximizing their functionality.

WHAT IS an ATN Voz?

An ATN Voz belongs to the IVRs family. IVR means Interactive Voice Response. It is a spoken or written communications and information server. This system of automatic attention has an interactive fully customizable menu, constituted by an option tree that leads the user through the system without previous knowledge.
WHY an ATN Voz?

24 hours of continuous attention.

Eases and enhances relations with customers.

Optimizes the needs of each sector and removes human error.

Allows achieving a more efficient internal organization.

Provides functionality in all Customer Assistance related areas, such as sales, marketing, support, customer services, help desk, etc.
WHAT FOR an ATN Voz?

Reduce costs.
Diminish attention times.
Control and maximize communications.
Minimize human intervention.
Log phone lines activity.
Enhance the image of the company.
Increase productivity.
HOW DOES an ATN Voz WORK?

Its efficiency is based in CT integration (Computer & Telephony Integration) to perform a dynamic attention of communications. With its informatics integration via net, it can deploy messages in a suitable way and inform by audio text, text to voice, e-mail, fax and User Screen whatever you need to inform in a suitable way and inform by audio text, text to voice, e-mail, fax and User Screen whatever you need to inform.